So, I've been at this restaurant for about 8 months now. It's a corporate place with not the greatest clientele, so we have a lot of people trying to get stuff for free. The french fries weren't hot enough, the steak was overcooked, I didn't like my Super Pomegranate Bahama Mama, and I wasn't offered a dessert.
Whatever, deal with it, get it comped, make my money (if they decide to leave 10% on their comped-ass bill), and go home.
Lately, I've been killing it with upsells, signups for our rewards program, stuff like that. But it all seems nil when I get a complaint about myself specifically.
I was done for the day, just cleaning my section and rolling silverware. I see someone's food is up so I go to run a cup of soup to 37. The conversation that followed:
Blondie: "Chicken noodle?"
Cranky Man: "Yep... well where's the rest of it?"
Our soup is a standard size. It might look a little skimpy because of the dish it's served in, but I've never had a complaint before.
B: (thinking he was playing the Original Comedian role) "Yes, sir, that's our portion size! Enjoy!"
I turned and walked away, intending to find his server to send her over because I wasn't dealing with that. In my search, I walked near his table again and he yelled, "HEY! Is there a MANAGER available?"
I go back in the kitchen, explained what had transpired, and my manager went out to speak to him. Apparently, he had said something else and I 'ignored him', so he was going to take his business elsewhere. I told my manager if he did, I honest to God did not hear him and I would go out and apologize right now if he hadn't have left.
Now, in hindsight, I probably should have said, "I'm going to find your server and see if she can get you something else." But I really thought he was just being a smart-ass and the conversation was over. I mean, how petty can you get?
