Wednesday, April 19, 2017

A little off topic.

I'm teeny. I have dietary restrictions and trouble gaining weight. It's not exactly fun.

I've found, usually at work, and usually older ladies, love to comment on it. But without much context, so I'm not sure how to respond.
I ask them how many in their party - "YOU ARE SO SKINNY!" Okay... is that a compliment? Just an observation? Do I say thank you?
I had one lady actually grab my arm as I walked by the other day, "You are just so thin, you're making me think fat!" Okay, should I apologize?

I know they don't mean to be offensive, but good golly, would I love to give a smart comment.

I worked an extra couple days in a row this week and I am truly beat. I am going to relax SO HARD the next two days. And eat tons of junk food :)

Sunday, March 12, 2017

I got my first note on a receipt today!

I had a lady, with her baby, in my my section. She was on her phone, so I did not greet her right away. Eventually, she flagged me down. I told her, "I'm so sorry, I didn't want to interrupt your phone call!"

She orders for herself and the kid, all the while telling me how she has a coupon because the last time she was there she had problems. Eventually, I just send a manager over because she needs a remake on a soup, this is the same problem she had last time, she need this that and the other. I check on them, get refills, y'know - do my job.

At the same time, it's a weird day - we're understaffed and the hosts don't know when to go on a wait, so it's not like she couldn't see me running around. Yet, she felt the need to snap her fingers at me every time I ran by. She finally asks me to cash her out. I do.

The note reads:
"Try smiling and being friendly, honey! It's part of good customer service. Have a blessed day!"

Friday, March 3, 2017

I am a horrible person for face-palming at this.

A review of a restaurant:
"I ordered a turkey burger. After eating almost 1/2 of the burger, I knew something was just off. When I had the waitress check to make sure it was a turkey burger, she said, "Yes it is," but took it to the kitchen to check. The manager then came out and confirmed that the burger was actually a BEEF burger. [...] In my 28 years on this earth, I've done my very best to follow my religion and not partake in eating beef. It hurts that your business was the cause of me breaking that oath."

It took almost half the burger to realize it was something you have literally never eaten before, especially assuming that you HAVE had a turkey burger before?
I respect your religious beliefs and I understand that you are upset that you were eating beef against your will - that shit isn't right. But if you feel that strongly about it, you have to alert your server. Make sure it isn't cooked in the wrong pan, or that the grill is cleaned properly, so there's no cross-contamination. Just like an allergy.

I'm sorry this mistake was made. I'm sorry you feel if you have disrespected your religion. I'm sorry if your tummy got upset over it. But seriously, HALF the burger?

What girls really do in the bathroom.

Well, not always. I just had an interesting encounter at work. I was in the bathroom and I heard a lady come in, sniffling. I asked her if she was okay and she told me her dog had to be put down due to cancer.

I'm a huge animal person. I can't resist a rescue. I'm currently up to five cats and a dog. I couldn't help myself, I immediately hugged her and started tearing up myself. I told her I was so sorry, and it gets easier. She said thank you a hundred times, and before she left, she gave the bartender a tip to give to me. It's just surreal how people meet and comfort each other.

Tuesday, February 28, 2017

I messed up (but the customer was a dick about it).

So, the other day, our hostess just jacked us all up. The kitchen was behind, going on 30-minute ticket times. I told her more than once to put us on a wait because although there's empty tables and the servers are okay, it makes more sense to have customers wait for a table than have to ask us why their food is taking so long. Instead, she triple-sat every section.

So, I'm doing my best, honestly. My poor manager is doing comps left and right because everything is taking too long and coming out wrong. Now, what I did wrong was put table 26's order on table 16's check. Not a big deal, I can ring it in on the right check as a "don't make" on the right table, so they have the right tab, and I can split it off of the wrong table so it can be comped later. I missed one item, a $2 side. So table 16 is charged an extra $2, on my mistake.

Now, instead of saying something to me (at this point things have died down enough I was able to pay more attention to them), and letting me fix it, they walked out after signing the credit card receipt - circling the $2 side and writing, "DID NOT ORDER THIS - TAKEN OUT OF TIP."

Now, with that two dollars, I would have gotten just shy of 18% from them. Without it, it was maybe 15%. Which is fine. It just feels to me that they weren't searching for a reason not to tip, but that they knew they should have left more and were looking for a way to justify it. .

In better news, a table of 6 who got completely screwed up due to kitchen issues dropped me a 20 and was super nice about it.

Thursday, January 12, 2017

My first complaint.

So, I've been at this restaurant for about 8 months now. It's a corporate place with not the greatest clientele, so we have a lot of people trying to get stuff for free. The french fries weren't hot enough, the steak was overcooked, I didn't like my Super Pomegranate Bahama Mama, and I wasn't offered a dessert.

Whatever, deal with it, get it comped, make my money (if they decide to leave 10% on their comped-ass bill), and go home.

Lately, I've been killing it with upsells, signups for our rewards program, stuff like that. But it all seems nil when I get a complaint about myself specifically.

I was done for the day, just cleaning my section and rolling silverware. I see someone's food is up so I go to run a cup of soup to 37. The conversation that followed:
Blondie: "Chicken noodle?"
Cranky Man: "Yep... well where's the rest of it?"
Our soup is a standard size. It might look a little skimpy because of the dish it's served in, but I've never had a complaint before.
B: (thinking he was playing the Original Comedian role) "Yes, sir, that's our portion size! Enjoy!"

I turned and walked away, intending to find his server to send her over because I wasn't dealing with that. In my search, I walked near his table again and he yelled, "HEY! Is there a MANAGER available?"
I go back in the kitchen, explained what had transpired, and my manager went out to speak to him. Apparently, he had said something else and I 'ignored him', so he was going to take his business elsewhere. I told my manager if he did, I honest to God did not hear him and I would go out and apologize right now if he hadn't have left.

Now, in hindsight, I probably should have said, "I'm going to find your server and see if she can get you something else." But I really thought he was just being a smart-ass and the conversation was over. I mean, how petty can you get?