Monday, August 25, 2014

Under-appreciation.

I pick up shifts. We all like to do a favor, to make some money.

I picked up four shifts last week, half and half server/hostess. They asked me for one this weekend and I said no.

No one said, 'thank you' for the coverage. But the one I can't do blankets it all, because I said no.
I don't mind doing favors, sometimes I'm even looking for an extra day, and that would be a favor to me due to the extra money. However, I have a life outside of my job. Sometimes I don't want to work an extra shift, sometimes I CAN'T work an extra shift. Why should I be punished for that?

Wednesday, August 6, 2014

I should not have done this.

I found myself perusing some reviews of local restaurants, not just my own.

"It's almost 2014. There are more than two types of sweeteners for coffee and I expect and demand the raw sugar. Luckily I brought my own."
really. REALLY. The usual sweeteners are Equal, Splenda, Sweet'n'Low. You go to a diner and expect raw sugar. Go to Starbucks. Besides, you carry it around with you? Why would you demand it? Good lord.

"they closed in 30 minutes and a new table of 6 should be good for business."
Oh, honey. 3/4 of the restaurant is cleaned out and you just added 45 minutes to my shift.

A few of the reviews are completely justified - undercooked food, inattentiveness by staff. But reading through these things.. it really reminds you that people should work in a food-service job for a week before they come up with this business. And constantly, constantly, CONSTANTLY, why is the server somehow blamed for poor food quality? "the plates look like the waitress shoved the uneaten slop for other plates onto yours and served it."
I did see a few that gave me hope - 'food was okay, but service was great!' type stuff. 


It just hurts my heart that people will look down upon cooks/servers/busboys/bartenders/fastfoodworkers/whathaveyou but y'all at McDonald's or a late-night diner 10 minutes to close expecting prompt perfect give-you-a-blowjob-with-your-meal service and be complaining when your mayo takes another thirty seconds because I have to go in the walk-in for it. 

Tuesday, June 17, 2014

I need an explanation.

I have a lady in my section tonight with her husband.
She seems a little cranky, annoyed by questions such as 'what would you like to drink?' or 'soup or salad?' I know, I'm intrusive.

I deliver, I do the two-minute check, and a bit later I realize she has her plate pushed to the side with about 3/5th left on the plate.
"Would you like a box?"
"No."
"Oh, was there something wrong with it?" or something to that effect.

Now, here's where I get confused.
"Well, honey, I am NOT going to APOLOGIZE for having a small appetite."
..okay. I wasn't asking you to. I'm doing my job and making sure your dining experience is every little thing you wanted, you old twat.
I was almost floored, I stuttered something about, "oh! well, I just wanted to make sure, you didn't eat much and didn't want to take it home, I would have gotten you something else if you didn't like it!"
She just smirked like, "I'm done with you now."

She stared me down for the next half hour until they left.

I have never had a more random complaint then since I was scolded for being 'too nice.'
Where where WHERE do people get this shit?!

Tuesday, April 8, 2014

Have you ever heard of Portuguese Wine?

Bless their souls, this million-year old couple come in every now and again. The husband orders 'Portuguese Wine.' The first time I served them, I was confused. I told him we don't serve alcohol, and he responds, "Yes, I've had it here before."
"No sir, we've never served alcohol."
Turns out he means root beer. ?!!!
I tell him I've never heard of that phrase, where did it come from? He says, "From me!"
Oookay.

Well, that's one hurdle down. Now, the lady asks me what soup we have that night.
"Chicken rice and beef macaroni."
"No noodle soup?"
"No ma'am, chicken noodle is on Saturdays."
"But... I've had noodle soup here before!"
"Well, ma'am, it must have been a Saturday."
This poor thing had a real boner for some noodle soup. As I walk away, I hear, "I really wanted some noodle soup..."

Sunday, March 9, 2014

Getting the word out.

What are your restaurant's methods for garnering attention? How do they advertise?
For my readers that aren't servers (to begin with or anymore), what's the best publicity stunt you've seen from a restaurant?

On the other hand, I had a lady send back a vodka penne dish because she didn't realize there would be vodka in it and she doesn't drink. Eye roll eye roll eye roll.

Tuesday, March 4, 2014

Snowed in.

So, we've been having a lot of snow lately. Yes, I know you are all shocked and confused.
Yesterday, we were were supposed to get 8-10, but it stopped about 10am and was maybe... 3-4. Nevertheless, I live in more of a backwoods area and on the lucky chance that the roads get plowed, we have a private contractor that does the driveway. It didn't seem too bad, until I went out for the mail and slipped in the road on ice, then tried to get my car out and was stuck.

I called them and told them I just didn't feel comfortable driving, and even if I did, they wouldn't see me until 7pm if I shoveled my driveway. The host told me 'the other girl already called out, we have no one. do you want to talk to the boss?' ...sure?
Boss: "Hello?"
Me: "I don't know why he wanted me to talk to you. I'm going to tell you the same thing I told him."
Boss: "Well, we don't have anyone."
Me: "Well... that's not my fault, but I can't drive."

He has a big car and came to get me, but were they really expecting me to risk my life driving on ice because someone else called out? Why can she call out and not me?
Come to find out, they had a day-shift girl stay with me, and one was willing to stay and close.
So not only did I not need to come in, I had maybe 6 tables from 2-7pm. I honestly wanted to cry, I am so tired of this snow and this job.

However, the cook/owner that had come to pick me up came back on his night off in order to take me home. It's confusing that half these people I would trust with my life, while the other would throw me under the bus.

Monday, February 17, 2014

"Hi, guys! How are you today?"

"water. no lemon."
Hmm, didn't know that was an emotion.

"Hi, you two! Do you know what you'd like to drink?"
"I'll have the chicken pot pie, beef macaroni soup."
Hmm, don't think we have a blender in the back but, sure, I'll bring you a straw with it. Rolls and cornbread?

"Well, it looks like we don't need boxes. Are you having anything else tonight?"
*silence*
..great. I'll bring the check.

Monday, December 30, 2013

Sigh.

We are under new management. No new faces, just some reconstructing, but it is not going as planned.
Our new night manager is a douche. He's condescending and tries to change rules and boss us around like he's an owner and it's aggravating. He runs his shifts all wrong and not... conducive to a happy work environment or a successful business.

Unrelated, but a funny eye-roll story.
A guy orders chicken fingers, I asked him if he wanted any dipping sauces? "No."
I bring out the food - "Can I get some honey mustard?"
Again, sigh.

Friday, October 11, 2013

Paying it forward.

Do you ever give a really good tip for little to no reason?
Wednesday night, I got a two-dollar tip on a fifty-dollar tab, for no reason I could understand. They were definitely white-trash-ish, but I figured at least ten percent. It was so ridiculous I actually had to laugh. If  you don't laugh, you'll cry, right?
So, yesterday, after getting a tire fixed, I decided to go down the road to my favorite breakfast place. I read my book, had my Eggs Benedict, and when I pulled out my wallet the first thing I saw was two twenties. I paid the bill with one and left the other for the waitress with a little note, "From one server to another." It really brought up my mood for the rest of the day thinking of how she would feel picking up that gratuity. Have y'all ever done anything like that?