Sunday, July 17, 2016

A pleasant surprise.

Today was a weird day. I walked in to everyone running around, the kitchen backed up, because there were a bunch of larger parties. I get sat with one table, once they're taken care of I start doing what I can to help my coworkers. Run food, bus tables, the usual. I'm still not really getting sat because my station can't accommodate the bigger parties, so I'm just doing busywork.

I'm cashing out my one table, with my MOD because they have a coupon, and as I'm walking through the kitchen again (I have not been away from my station more than five-ten minutes) he stops to ask if 43 is mine. I say yes, and he tells a couple says they've been waiting for 20 minutes with no service.
I said, "That can't be possible! I've only been away from my section for as long as I was with you!"
He says, "I know that was an exaggeration, just get over there and tell them I grabbed you to take the table. You're not blaming anyone and it sounds like you're doing them a favor."
Verrrrry clever.

So I'm not looking forward to this. The exaggerated wait time means they're going to be difficult. They're rolling their eyes, but I grab their drinks and their order and tell them I'm very sorry, I'll take care of them. Of course, I mess up their order. 
Completely my fault, I hit the wrong button on the POS. They're rolling their eyes again, I get the right order out and of course have it comped. At this point, I was going to take care of their check if it wasn't because I was so embarrassed.

Okay, so I've run their card and I can tell they're still aggravated, but they're all boxed up and ready to go. I give them the receipts and a pen to sign and tell them again, I'm very sorry. She hands me a cash tip, which was about 20% on the bill before the comps, and says, "I know it wasn't your fault."

I was really, really shocked. I told her the order mess-up was my fault and I was sorry again, I hope they come back soon. And you know what, I meant it.

1 comment:

  1. love the occasional customer who makes you feel like a human <3

    ReplyDelete