Well, not always. I just had an interesting encounter at work. I was in the bathroom and I heard a lady come in, sniffling. I asked her if she was okay and she told me her dog had to be put down due to cancer.
I'm a huge animal person. I can't resist a rescue. I'm currently up to five cats and a dog. I couldn't help myself, I immediately hugged her and started tearing up myself. I told her I was so sorry, and it gets easier. She said thank you a hundred times, and before she left, she gave the bartender a tip to give to me. It's just surreal how people meet and comfort each other.